Account Deletion Notice
Haoxue Accelerator supports direct initiation of complete account deletion in the app. An active subscription does not block immediate deletion, but store auto-renewal must be canceled separately.
1. You can delete the complete account
Every version that supports account creation—including an automatically generated guest account—must offer deletion of the entire account and associated personal data. Deactivation, suspension, or sign-out alone is not account deletion.
2. Initiating deletion in the app
- Sign in to Haoxue Accelerator;
- Open “Me / Account & Security / Delete Account” (wording may vary by version);
- Review the effects and choose immediate deletion or, where supported, deletion at subscription expiry;
- Reauthenticate using an email, device, or sign-in method already associated with the account;
- Confirm. The app will show the expected completion time and notify you when finished.
Under normal conditions, complete deletion can be initiated directly in the app without first calling, emailing, or contacting support.
3. Auto-renewal and refunds
Account deletion does not automatically cancel an Apple App Store or other store subscription. Cancel it in the store before deletion. Apple subscriptions can be reviewed through Apple subscription management.
An active subscription should not prevent immediate account deletion. A “delete at expiry” option may be offered, but it cannot replace immediate deletion. Refunds are handled under the rules of the purchase channel.
4. Effects of deletion
- You can no longer sign in with the former account;
- Profile, credentials, device bindings, preferences, and support records not legally required will be deleted;
- Unused entitlements associated with the account may become unavailable and unrecoverable;
- Registering again with the same email may create a new account;
- Sessions on other devices will be revoked.
5. Timing and backups
Account access normally stops immediately or enters a pending-deletion state after submission. Deletion from primary systems is usually completed within 7 days and no later than 30 days where a safety check or mistake-prevention period is needed. Backup copies are normally irretrievably removed within 30 days after primary-system deletion through normal rotation.
If additional time is required, the app or verified email will explain the reason and expected timing.
6. Records retained by law
Transaction, tax, refund, anti-fraud, security-incident, or pending-dispute records may be retained as required by law. They are separated from active use, access-restricted, and no longer used for marketing or general product analytics. They are deleted when the required period ends.
7. Third-party sign-in credentials
If a version supports Sign in with Apple, related authorization tokens should be revoked during account deletion. Other third-party sign-in links will be disconnected where technically available and required by applicable rules.
8. Fallback when the app is unavailable
If a device is lost, you cannot sign in, or the in-app entry is malfunctioning, email [email protected]. Include the registered email, platform, and reason the self-service entry is unavailable. Identity will be verified using existing account information; never send a password or verification code.
Email is a failure-recovery option, not a mandatory step in the normal deletion flow.
9. Withdrawing a request
If the request has not entered an irreversible deletion stage, the app or support team may allow withdrawal. The confirmation screen should state whether a waiting period exists. Once deletion is complete, the account and deleted data cannot be recovered.
10. Contact
Operator: PHU AN HOUSING CONSTRUCTION AND TRADING JOINT STOCK COMPANY
Website: https://www.ucwang.cc
Email: [email protected]