Rule out common causes, then share only what is needed

Haoxue Accelerator is a cross-device VPN utility for study, work, and everyday network use. It supports common mobile and desktop platforms and does not guarantee access to any particular website or service.

No. We do not log websites, DNS queries, destination IP addresses, communication content, or browsing history. Operational connection data is limited to items such as node region, connection time, duration, result, and aggregate traffic.

iOS, Android, Windows, and macOS require system-level permission to create a VPN configuration. Paid access should not depend on permissions unrelated to the core connection function.

Some versions may create a guest identifier first, while subscription sync, purchase restoration, and multi-device management normally require an account. Automatically created guest accounts should also be deletable.

Sign in with the account used for purchase and select Restore Purchases on the subscription screen. iOS purchases are verified by Apple; make sure the device uses the original purchasing Apple ID.

On iOS, cancel in system settings or App Store subscription management. Deleting the app, signing out, or deleting the Haoxue account does not automatically cancel a store subscription.

You may delete immediately or, where supported, schedule deletion for the subscription expiry date. Apple auto-renewal still needs to be canceled separately in the App Store.

You can initiate complete deletion in the app. Reauthentication may be required to prevent mistakes. The deletion page explains processing time and any records that must be retained by law.

Confirm the local network works, switch between Wi-Fi and mobile data, select another node, restart the app, check system time, and install the latest client. Contact support if the issue remains.

Actual speed depends on local bandwidth, carrier routing, distance, server load, device performance, and the destination service. We do not promise a fixed speed in every environment.

The current product does not display third-party ads, use advertising identifiers for cross-app tracking, or create marketing profiles from VPN browsing behavior.

Email [email protected] with your device, OS version, time of issue, and connection result. Do not send passwords, verification codes, or full payment credentials.